Compliance & Risk Management Program

The business owner provides government-issued photo ID (passport / CNH), proof of residential address dated within 90 days, and Brazilian tax registration (CPF) upon request by the bank or any payment partner.

Beneficial ownership: 100% owned and controlled by Felipe Argolo Da Silva. There are no additional shareholders, nominees, or silent partners.

Customer-side identification is performed by the payment processor (Stripe / Shopify Payments), including card AVS/CVV verification, 3-D Secure where available, and device and IP risk scoring.

Written risk-based program covering customer due diligence, transaction monitoring, sanctions screening and record keeping, consistent with the Bank Secrecy Act framework and FinCEN guidance for money-service-adjacent e-commerce merchants.

All transactions are card-not-present retail sales settled by regulated processors. The business does not accept cash, wire transfers from unknown third parties, money orders, cryptocurrency, or third-party funds.

Escalation: any transaction flagged by the processor or internal review is frozen, documented, and reported to the acquiring bank before shipment.

Orders are screened against OFAC SDN and Consolidated Sanctions lists, plus UN and EU lists, at checkout and prior to fulfillment.

No shipments are made to comprehensively sanctioned jurisdictions (Cuba, Iran, North Korea, Syria, Crimea, Donetsk, Luhansk) or to denied parties.

Only general consumer merchandise is sold. No dual-use, ITAR/EAR-controlled, firearm, ammunition, pharmaceutical, tobacco, alcohol, adult, or counterfeit-risk items.

Automated rules: velocity limits per card and per IP, mismatch between billing and shipping country, high-value first-time orders, and freight-forwarder address detection.

Manual review for any order above USD 300 or with a chargeback-risk score above the processor threshold.

Chargeback target maintained below 0.5% of monthly transaction count; disputes answered within 5 business days with tracking and delivery evidence.

Order records, invoices, supplier purchase orders, shipping manifests, tracking numbers and customer communications are retained for a minimum of 5 years.

Monthly reconciliation between processor settlements, supplier invoices and the bank account; books maintained on accrual basis and available to the bank on request.

Tax reporting handled through the applicable US information-return process (Form W-8BEN for the non-US individual owner; 1099-K issued by processors where applicable).

Published shipping timelines (7–20 business days international), tracking supplied on every order, and clear pre-purchase disclosure that items ship from overseas suppliers.

30-day return window from delivery; refunds issued to the original payment method within 5 business days of receipt or of an approved claim.

Privacy: data collected is limited to what is required to fulfill orders; no sale of personal data; requests for deletion honored under LGPD/GDPR/CCPA principles.

Support responded to within 24 business hours by email and WhatsApp.

Products are sourced through AK Dropshipping, a China-based sourcing and fulfillment platform, and shipped directly to the end customer.

Supplier agreements require authentic, non-counterfeit goods and compliance with destination-market safety labeling.

No inventory is held by the business; there is no warehousing, no third-party payment collection, and no marketplace of independent sellers.